Q: How will our relationship work?
A: Since we know we must earn your continued patronage on each visit, we don’t use contracts with our clients. We depend on open communication and your candid evaluation of your satisfaction with the referral. Also, let us know of ways we can serve you better. If you are happy, tell a friend.
Q: Do I have to do anything before the cleaning?
A: In order to give you the greatest value, the housekeepers ask you to take a few minutes the night before to prepare a priority list, pick up extraneous clothing, toys, and other household items. It is important to have a plan for your needs so that when they come to your home, their time is spent efficiently to save your money and still provide the high quality service that they always want to provide for every client.
Q: What can a CLEANOLOGY referral do for my home?
A: Services they can perform includes cleaning baseboards, pictures, lampshades, knick-knacks, window-sills, furniture, and basic light fixtures, and vacuuming throughout. Cupboard fronts can be spot-cleaned, floors are washed, and the kitchen and bathrooms are cleaned.
Visit the Services Page for a more in-depth list. They can easily customize a cleaning program to fit your home’s unique needs.
Q: At what time will the cleaning team be at my home?
A: Most independent housekeepers prefer to work Monday through Saturday, 8:00 a.m. to 6:00 p.m. Some housekeepers will also consider evenings, Sundays and Holidays as well (at an added cost). While in most cases it is not possible to give a specific time to be at your home, they can give you a 2-hour arrival window of arrival.
Q: What if something is damaged or stolen when my home is cleaned?
A: CLEANOLOGY HOUSEKEEPING PERSONNEL SERVICE only works with experienced and professional independent housekeepers, not employees looking for an occasional job. All Independent housekeepers are screened to ensure that they are legally authorized to work in the United States and have passed through background & referral checks.
These checks include:
- Experience.
- Reliability.
- Legal Status.
- Criminal Background Check (State and Nationwide).
- Social Security Number Trace.
- Sex Registry Search.
Our housekeeping referrals treat your home with the greatest care; however, should damage/breakage or theft occur while they clean your home, your housekeeper will be responsible for all damages as a result of their actions.
Q: Do I need to provide any supplies or equipment?
A: For your convenience, all cleaning equipment and solutions can be provided by the housekeepers. They would be pleased to accommodate you should you wish them to use your own preferred equipment.
Q: Do I have to be home when the team comes?
A: It is recommended (although not necessary) for you to be home for the initial cleaning. To maximize their time and to minimize your costs, it would be a good time to show the housekeepers your priority list and to review any “hot-spots” that require specific attention.
Many of our customers are not home where the team arrives. If that is the case, you can arrange for the concierge at your building to release a key to them each time; you can have a neighbor let them in; you can leave a key in a secure location, or you can contact our office for alternatives arrangements. If you choose not to provide a key and the cleaners are unable to access your home for a scheduled cleaning, you may incur a $30 lock out charge.
Q: What if my cleaning falls on a holiday?
A: If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service. Also, as a courtesy we make sure that we always call or email you the day before to remind you of your appointment.
Q: What if I need to change the scheduled cleaning?
A: Just give us a call 24 hours in advance!!
Q: How can I know if you serve our neighborhood?
A: We have been serving all of San Diego County since 2003.
Q: What will it cost to clean our home?
A: Please call the office for a quote on your specific needs. You can call us at 619.281.2532 or Get a Quote. We believe no two homes are exactly alike and so your cleaning needs are customized to suit your family’s needs and budget.
Q: Can I purchase your service for someone else?
A: Yes. CLEANOLOGY HOUSEKEEPING PERSONNEL SERVICE has a gift certificate program which allows you to give the gift of a clean fresh home to a friend or loved one. Our gift certificates are great ideas for move-ins/move-outs (helps to get all of your security deposit back!), weddings, birthdays, new moms & dads, or just a very original way to say “I’m thinking of you”. With the Cleanology experience, no detail is too small.
Q: Are the housekeepers employee’s of CLEANOLOGY HOUSEKEEPING PERSONNEL SERVICE?
A: No, CLEANOLOGY HOUSEKEEPING PERSONNEL SERVICE is not the employer of the domestic worker it referred to you. The domestic worker may be an employee or an independent contractor depending on the relationship between the client and the independent housekeeper. Generally if the client directs and controls the manner and means by which the housekeeper performs his or her work, the client may have employer responsibilities including employment taxes and workers’ compensation, under state and federal law. For additional information contact your local Employment Development Department and the Internal Revenue Service.
