Q: How will our relationship work?
A: CLEANOLOGY® does not use contracts with our clients knowing that we must earn their continued patronage for each housekeeping referral. We depend on open communication with our clients and rely on their candid evaluation of their experience and satisfaction with each job.
To ensure that you will be 100% happy with the results, please inform us within 24 hours of your appointment if you are not completely satisfied with the referral. We will discuss your concerns with the housekeepers so they can quickly return to your home to take care of anything that may have been overlooked.
Please let us know of ways we can serve you better. If you are happy, please tell a friend!
Q: Do I have to do anything before the cleaning?
A: The housekeepers are looking for your instructions, priorities and direction in order to give you the greatest value. It is important to have a plan for your needs so that when the housekeepers come to your home, their time is spent efficiently to save you money and still provide the high quality service that they always strive to provide for every client. They ask that you take a few minutes the night before to prepare a priority list, and to pick up any extraneous clothing, toys, and other household items.
Q: What can a professional housekeeping service do for my home?
A. Each client’s needs are different so your housekeepers can work from a detailed list of the cleaning services you want. Services that can be perform includes cleaning baseboards, pictures, lampshades, knick-knacks, window-sills, furniture, basic light fixtures, and vacuuming throughout. Cupboard fronts can be spot-cleaned, floors are washed, and the kitchen and bathrooms are cleaned.
Make sure to visit the Services Page to find a much more in-depth list of choices.
Q: At what time will the cleaning team be at my home?
A: Referrals for cleanings can be arranged Monday through Saturday. Some housekeepers have told us they will consider referrals during evenings, Sundays and holidays as well (at an added cost).
Q:What if something is broken or if I believe something is missing from my home?
A: CLEANOLOGY® HOUSEKEEPING PERSONNEL SERVICE only registers and refers experienced professional independent housekeepers, not employees looking for an occasional job. All independent housekeepers are screened to ensure that they are legally authorized to work in the United States and have passed through background & referral checks. These checks include:
- Legal Status.
- Criminal Background Check (State and Nationwide).
- Social Security Number Trace.
- Sex Registry Search.
If you believe something is missing from your home, please discuss this with your family first to confirm. Once you are convinced the item is missing, Cleanology’s management would encourage you to notify your local police department to investigate the matter. Even though Cleanology is not responsible for theft and loss committed by its referred domestic workers, as an accommodation to our clients, if the remote possibility of a theft occurs Cleanology’s Client Referral Plan will pay up to $2,500 per conviction, per incident.
In regard to damage, the referred housekeepers treat your home with the greatest of care; however should damage/breakage occur while they clean your home, your independent housekeeper will be responsible for all damages. As with other workers in your home, your homeowner or renter’s insurance policy may provide you with coverage for theft or damage.
Q: Do I have a choice of which type of cleaning products the housekeepers can use?
A: Yes, you do have a choice. Depending on your preference, you can request that the housekeepers use either earth-friendly, “green-based” cleaning products, or they can use conventional cleaning products. The cost will be the same in either instance.
Q: Do I need to provide any supplies or equipment?
A: For your convenience, all cleaning equipment and solutions can be provided by the housekeepers. They would be pleased to accommodate you should you wish them to use your own preferred supplies or equipment.
Q: Do I have to be home when the team comes?
A: It is recommended (although not necessary) for you to be home for the initial cleaning. It would be a good time to show the housekeepers your priority list and to review any “hot-spots” that require specific attention in order to maximize their time and to minimize your costs.
Many of our customers are not home where the team arrives. Depending on your situation you can contact our office for alternative arrangements such as having the concierge at your building release a key to them each time, have a neighbor let them in, leave a key in a secure location, etc. If you choose not to provide a key and the cleaners are unable to access your home for a scheduled cleaning, you may incur a $50 lock-out charge.
Q: What if my cleaning falls on a holiday?
Q: What if I need to change the scheduled cleaning?
Q: How can I know if you serve our neighborhood?
Q: What will it cost to clean our home?
A: We believe no two homes are exactly alike and so your cleaning needs can be customized to suit your family’s requirements and budget. Please contact our office for an estimate based on your specific needs by calling us at 619.281.2532 or through our website Get an Estimate.
Q: What about tipping?
A: We leave that up to you. Tips are not required, but they are always appreciated by the housekeepers as an acknowledgement of a job well done.
Q: Can I purchase housekeeping services for someone else?
A: Yes. CLEANOLOGY® HOUSEKEEPING PERSONNEL SERVICE has a gift certificate program which allows you to give the gift of a clean fresh home to friends, loved ones, and business relations.
Our gift certificates are great ideas for move-ins or move-outs (helps to get that security deposit back!), weddings, birthdays, new moms & dads, or just a very original way to say “thanks” or “we are thinking of you.” With the CLEANOLOGY® experience, no detail is too small.
Q: What if I need to change the scheduled cleaning date and time or cancel my appointment?
A: Please be considerate of your housekeeper. As Independent Housekeepers, their time is their money. If you must postpone or cancel a scheduled service, please notify us at least two (2) business days in advance. This will allow us the opportunity of finding your housekeeper other work. If you are unable to give a two (2) business day notice (Mon-Fri), there will be a $50 cancellation fee.
Q: Are the housekeepers employees of CLEANOLOGY® HOUSEKEEPING PERSONNEL SERVICE?