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We understand that life can be unpredictable and that you might sometimes need a cleaning referral for times other than Monday through Friday. We're thrilled to tell you that some housekeepers are willing to make exceptions and consider referrals for weekends, evenings, and holidays - for an added cost. 

We want to do whatever we can to ensure your expectations are met. Give us a call any time to find out more!

Yes, you do have choices. While the housekeepers do provide all cleaning equipment and supplies, they would be pleased to accommodate your request for them to use your personal products. They can also use either earth-friendly “green” products or conventional cleaning products. The cost will be the same in either instance.

Please inform us in advance so we can arrange for them to accommodate your request.

We understand that holidays are special occasions to share and celebrate with friends and family. If your scheduled cleaning falls on one of these days, we will do our best to accommodate your needs by scheduling a different time for your service. 

Our friendly personnel will contact you ahead of time, either by email or phone call, to remind you about your appointment and revise it according to the celebration day. Rest assured that we take the utmost care in tending to all our clients and their schedules.

Cleanology Housekeeping Personnel Service is dedicated to making your life easier! 

We're here to help ensure your home is getting the quality cleaning it deserves, based on when it fits in best with your lifestyle. If something comes up and you need to adjust the date or time of the scheduled cleaning, don't worry – we will do what we can to try to accommodate your request. Just let us know at least TWO BUSINESS DAYS prior to your appointment to avoid a cancellation fee.

We accept several types of payment methods to best suit your needs. These include most major credit cards, PayPal, or Venmo. ACH transactions are also accepted, on a case-by-case basis.

Regarding credit card processing, we take the security of your personal and financial information very, very seriously. Our payment technology is provided by Square, which has three levels of security in place. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). 

Note that payment is due at the completion of each service.

No, Cleanology® Housekeeping Personnel Service is not the employer of the domestic worker it referred to you. 

The domestic worker may be an employee or an independent contractor depending on the relationship between the client and the independent housekeeper. Generally, if the client directs and controls the manner and means by which the housekeeper performs his or her work, the client may have employer responsibilities including employment taxes and workers’ compensation, under state and federal law.

NOTE: This is referring to situations where the clients contract with the housekeepers for personal services other than the housekeeping services arranged through Cleanology i.e., house painting; home maintenance; party server; etc.

For additional information contact your local Employment Development Department and the Internal Revenue Service.

Cleanology® proudly serves San Diego, CA, as its primary location and service area. Additionally, we extend our professional housekeeping services to Chula Vista and Oceanside, CA, as secondary locations. For clients in other areas, including Escondido, Carlsbad, El Cajon, Vista, San Marcos, Encinitas, National City, La Mesa, Santee, Poway, Imperial Beach, and Coronado, Cleanology® is ready to deliver top-tier cleaning services tailored to your needs. Contact us today to experience the Cleanology® difference in San Diego and surrounding areas in California.

The independent professional housekeepers referred by Cleanology are extensively vetted by our recruitment staff. They are under a referral agreement contract which specifies that their services are available to the client only through Cleanology and that all clients provided to them belong to the company. If a cleaner solicits a client despite this agreement, they will be liable to pay a breach-of-contract fee, so please do not accept solicitations from them or encourage them to solicit you.

If a client would like to directly hire an independent housekeeper referred by Cleanology, the client agrees to pay CLEANOLOGY HOUSEKEEPING PERSONNEL SERVICE a $3,000 placement fee, for each housekeeper hired.

Yes. CLEANOLOGY® HOUSEKEEPING PERSONNEL SERVICE has a gift certificate program which allows you to give the gift of a clean fresh home to friends, loved ones, and business relations.

Our gift certificates are great ideas for move-ins or move-outs (helps to get that security deposit back!), weddings, birthdays, new moms & dads, or just a very original way to say “thanks” or “we are thinking of you.” With the CLEANOLOGY® experience, no detail is too small. Follow us on Facebook and Instagram for periodic specials.

Absolutely! Cleanology excels at arranging discounted Daily, Weekly, Bi-weekly, or Monthly recurring cleaning services based on cleaning frequencies. Once your recurring services are scheduled, we will coordinate everything to match you with the best housekeeping professionals available based on your requested date, time, priorities, and location. If you prefer a specific housekeeper to do your cleaning, please let us know so we can schedule them for your bookings. 

If you ever have concerns regarding your services, we will work to resolve the issues to your satisfaction. For instance, if your regular housekeeper is unable to make a scheduled appointment, we can refer substitute housekeepers to fill in.

If you feel the quality of your regular housekeeper’s work is unsatisfactory, we will find a suitable replacement to ensure all your future cleaning requirements will be fulfilled.

As a residential housekeeping personnel service, Cleanology connects clients in need of cleaning services with professional housekeepers (independent service providers) registered with our domestic referral agency. 

HERE'S HOW IT WORKS:

CONVENIENCE AND SUPPORT: Hiring an independent housekeeper on your own means you will need to deal with the hiring, firing, and scheduling yourself. You must take the initiative to check their eligibility to work in the US, check their work history and references, do background checks, etc. to ensure you get someone trustworthy and experienced. 

With Cleanology Housekeeping Personnel Service, each cleaning member we refer undergoes vigorous background checks as well as an in-person interview to make sure you will have availability to the best of the best!

ACCESS TO A TEAM OF HOUSEKEEPERS: Instead of having to search through various platforms like Craigslist or via social media to find a housekeeper, you can rely on Cleanology Housekeeping Personnel Service to match you with the right candidates. By working with Cleanology, you will have access to a large pool of experienced and trustworthy professional housekeepers so you will no longer have to rely on just one person for your cleaning needs.

QUALITY ASSURANCE: If there are any concerns about the quality of service provided by a housekeeper, Cleanology will work to resolve the issue to your complete satisfaction or refer another housekeeper better suited to your needs.

If you want availability to the best professional house cleaners in the San Diego County market with the LEAST hassle possible – there is no better option than to let Cleanology match you with the perfect housekeepers for all your housekeeping needs!

YES! A lot of our new client business is generated by referrals! Refer a new client and we will give you $15 or more off your next house cleaning. For more information about our Refer-A-Friend program click here.

Every client’s house cleaning needs are different. To ensure all aspects of your cleaning requests are addressed, it is recommended that you visit our SERVICES page to find a much more in-depth list of choices and details of the services you would like the professional housekeepers to provide. 

To ensure a great experience & service, there are a couple of things we can not do:

• Cleaning any bio-hazardous (animal/human bodily fluids, urine, feces, blood, etc.)
• Cleaning any dangerous or toxic chemicals
• Cleaning of pest or rodent-infested homes
• Climbing a ladder
• Cleaning the outside of windows
• Cleaning walls
• Cleaning ceilings
• Cleaning of chandeliers or light bulbs
• Cleaning of hoarder-like homes

At Cleanology®, we believe in building ongoing relationships with our clientele based on open communication and trust, which is why we don't require long-term contracts knowing that we must earn your continued patronage with each housekeeping referral.

We take great pride in arranging a wide range of quality house cleaning services at competitive rates. All services are provided according to the client’s choice – what works for the client works for the cleaners, whether you need a one-time as needed services or would like to schedule cleanings on an ongoing recurring basis.

Of course, if you're happy with the results, please tell a friend!

When it comes to finding the most value from your housekeeping service, having a plan is key. 

It's important to take time before each visit to provide a priority list that will help ensure the time spent by the housekeeper is as efficient as possible. 

Additionally, we recommend picking up any clothing, toys, or other household items that don't need to be cleaned before they arrive. This proactive approach will help save you time and money while still ensuring the same high quality of service that Cleanology always strives to provide our clients. 

So don't forget - take a few minutes to get your home ready prior to your housekeeper's arrival!

At Cleanology, we understand the importance of safety and security. 

Before a professional housekeeper can register with Cleanology, they go through a detailed interview process followed by an extensive background search. This ensures that only the most experienced and trustworthy housekeepers are acceptable to register with Cleanology to provide services for our customers.

The registration process covers:

·    Legal status

·    Criminal background records (both locally and nationwide)

·    Social security number trace

·    Sex registry search

·    Housekeeping experience and reliability

Although the referred domestic workers do their best to treat each home with the utmost care, in the event of any damage or breakage while they clean your home, all responsibility falls on the individual housekeeper.

As with any visitors or workers in your home, your homeowner or renter’s insurance policy may provide you with coverage for theft or damage.

If after a cleaning you believe that an item is missing, we think it is important to first discuss the situation with your family. If then you are still convinced that an item is truly gone and there may have been a theft, we strongly encourage our clients to contact their local police department to report this matter. Cleanology takes theft very seriously and in recognition of that, the Cleanology Client Protection Plan will cover up to $2,500 per incident if a conviction follows.

It’s your choice. Because Cleanology prioritizes your convenience and comfort throughout the entire cleaning process, it can be a great opportunity to provide specific instructions to make sure the housekeepers understand your priorities or to allow access to certain areas of the home.

For clients who are unable to be home when the cleaners arrive, you can also provide secure instructions to coordinate release of keys by contacting our office in advance over the phone or via electronic communication so there will be no disruption to your service. 

While we want the housekeeping process to be as seamless as possible, if the housekeeper(s) are unable to access your home for a scheduled cleaning, you may incur a $150 lock-out fee.

Our Cancellation Policy is as follows: 

One time cleanings are subject to a $150 cancellation fee if the cleaning appointment is changed or cancelled less than 72 hours prior to the scheduled service date and time.

For recurring cleanings, we require a minimum of 24hr notice for any changes to your scheduled cleanings to avoid a $95 cancellation fee.

Lockout or No-Show Policy: It is the responsibility of the client to ensure timely access for the cleaning. If no one is available for entry, or no other access arrangements have been made, and the housekeepers are unable to enter the home, you will be subject to the cancellation fee noted above.