NEW Client Special: Receive a percentage off of your first cleaning! (eight labor-hour minimum. $25 off with four labor-hour minimum) / standard pricing applied after initial timeframe / Promotional offers cannot be combined).

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FAQs: Frequently Asked Questions

Welcome to the FAQs section! Here you can find helpful answers to some common inquiries about Cleanology and what our services have to offer. Our goal is to provide comprehensive knowledge and assistance for anyone who needs to select a suitable housekeeping personnel solution that fits their unique situation.


We invite you to spend time exploring this section, where our friendly team of experts have put together a collection of questions and answers to provide clarity on what we can do, and how we can help.

  • What days and times can the housekeepers be available to clean my home?

    We understand that life can be unpredictable and that you might sometimes need a referral for a cleaning at times other than Monday through Friday. We're thrilled to tell you that some housekeepers are willing to make exceptions and consider referrals for weekends, evenings, and holidays - for an added cost. 


    We want to do whatever we can to ensure your expectations are met. Give us a call any time to find out more!

  • Do I have a choice of which type of cleaning products the housekeepers can use?

    Yes, you do have a choice. Depending on your preference, you can request that the housekeepers use either earth-friendly or conventional cleaning products. The cost will be the same in either instance.


    Note that all cleaning equipment and solutions can be provided by the housekeepers. They would be pleased to accommodate you should you wish them to use your own preferred supplies or equipment.



  • What if my cleaning falls on a holiday?

    We understand that holidays are special occasions to share and celebrate with friends and family. If your scheduled cleaning falls on one of these days, we will do our best to accommodate your needs by scheduling a different time for your service. 


    Our friendly personnel will contact you ahead of time, either by email or phone call, to remind you about your appointment and revise it according to the celebration day. Rest assured that we take the utmost care in tending to all our clients and their schedules.

  • What if I need to change the scheduled cleaning? Is there cancellation policy?

    Cleanology Housekeeping Personnel Service is dedicated to making your life easier! 


    If something comes up and you need to adjust the scheduled cleaning, don't worry – we will do what we can to try to accommodate your request. Just let us know at least TWO BUSINESS DAYS prior to your appointment to avoid a cancellation fee.


    We're always here to help ensure your home is getting the quality cleaning it deserves, based on when it fits in best with your lifestyle. Reach out any time with questions or concerns!

  • Which payment methods do you accept? Is my billing information kept safe and secure?

    At Cleanology®, we know that convenience is key. This is why we make the payment process as simple and stress-free as possible to help ensure that all housekeeping services are easily accessible to our customers.


    We accept several types of payment methods to best suit your needs. These include most major credit cards, PayPal, or Venmo. ACH transactions are also accepted, on a case-by-case basis.


    Regarding credit card processing, we take the security of your personal and financial information very, very seriously. Our payment technology is provided by Square, which has three levels of security in place. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).

     

    Note that payment is due at the conclusion of each service."



  • Are the housekeepers employees of Cleanology® Housekeeping Personnel Service?

    No, Cleanology® Housekeeping Personnel Service is not the employer of the domestic worker it referred to you. 


    The domestic worker may be an employee or an independent contractor depending on the relationship between the client and the independent housekeeper. Generally, if the client directs and controls the manner and means by which the housekeeper performs his or her work, the client may have employer responsibilities including employment taxes and workers’ compensation, under state and federal law.



    NOTE: This is referring to situations where the clients contract with the housekeepers for personal services other than the housekeeping services arranged through Cleanology i.e., house painting; home maintenance; party server; etc.


    For additional information contact your local Employment Development Department and the Internal Revenue Service.

  • What areas does Cleanology® serve?

    Cleanology® proudly serves San Diego, CA, as its primary location and service area. Additionally, we extend our professional housekeeping services to Chula Vista and Oceanside, CA, as secondary locations. For clients in other areas, including Escondido, Carlsbad, El Cajon, Vista, San Marcos, Encinitas, National City, La Mesa, Santee, Poway, Imperial Beach, and Coronado, Cleanology® is ready to deliver top-tier cleaning services tailored to your needs. Contact us today to experience the Cleanology® difference in San Diego and surrounding areas in California.

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